ck365 Privacy Policy

ck365 is an online casino and sports betting platform operated for players in Bangladesh. We respect your privacy and are committed to protecting your personal information.

This privacy policy will give you a clear understanding of the following:

• What types of personal information we collect
• The purposes for which that information is used
• How and when information may be shared with third parties
• How your information is stored and kept secure
• Your rights regarding your information

This policy applies to the ck365 website, mobile version, and any other digital channels associated with us. ck365 reserves the right to change this policy and any changes will be published on this page.

2.1 Information You Provide Directly

When you register with ck365, manage your account, or contact us, we may collect the following types of information:

• Full name, date of birth, and nationality
• Email address and contact details
• Password (stored in encrypted form)
• Documents provided for identity verification (such as a national ID card)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Transaction history and financial records

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Page view history and session data
• Information collected through cookies and similar tracking technologies
• Gameplay data and betting records

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may also receive information about you from trusted third parties. This information is used as part of our anti-money laundering (AML) and know-your-customer (KYC) processes.

ck365 uses your information only for legitimate purposes. The reasons we collect and process your information are described in detail below:

3.1 Service Operation and Improvement

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Personalizing your gaming experience
• Identifying and resolving technical issues on the platform
• Developing new features and improving services

3.2 Security and Legal Compliance

• Identity verification (KYC) and age confirmation (for users aged 21+)
• Preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies
• Meeting relevant legal obligations

3.3 Communication and Customer Support

• Responding to your questions and complaints
• Sending important account notifications
• Sending promotional offers based on your consent
• Providing 24/7 live chat support in Bengali

ck365 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

4.1 Service Provider Partners

To operate our services, we work with certain trusted third parties, such as payment processing services (bKash, Nagad, Rocket, Upay, and bank partners), technology service providers, and identity verification companies. These partners receive information only for the purpose of providing specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If a competent court or regulatory authority lawfully requests information, ck365 is obligated to comply with that directive. In such situations, only the necessary information is provided.

4.3 Business Transfers

If there is a major change to ck365's business operations (such as a merger or acquisition), your information may be transferred to the relevant parties. In that case, you will be clearly notified in advance.

We have implemented industry-standard technical and organizational measures to keep your personal information secure. ck365 applies the following security measures as a safe and reliable platform:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, which encrypts all information between you and our servers.
• Access Control: Only authorized staff have access to your personal information, and every access is logged.
• Firewall and Cyber Protection: Our systems are kept secure through advanced firewall systems and regular security audits.
• Password Hashing: Your password is never stored in plain text — it is hashed using strong cryptographic algorithms.
• Two-Factor Authentication (2FA): A two-factor authentication option is available to add an extra layer of security to your account.
• Regular Backups: Your data is regularly backed up on secure encrypted servers.

Although we take the highest security measures, no digital system is 100% secure. We therefore ask you to use a strong password and not share your login details with anyone.

We retain your personal information only for as long as necessary. The retention period is determined primarily by:

• The entire period your account remains active
• The minimum period required to meet legal obligations
• The statutory retention period applicable to financial transaction records
• The time needed to resolve any ongoing disputes or legal claims

When your account is closed or you request deletion of your data, we will delete or anonymize your information as quickly as possible within the bounds of our legal obligations.

ck365 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that allow the website to recognize you.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are essential for our platform to function properly. They are used to maintain login sessions and for security-related operations.
• Functional Cookies: These cookies are used to remember your preferences, such as your language selection.
• Analytical Cookies: These cookies help us understand how our platform is used, which helps us improve our services.

7.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the platform.

Every user registered with ck365 has the following rights regarding their personal information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is incomplete or incorrect, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted, although some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you have the right to request that the processing of your information be restricted.
• Right to Data Portability: You have the right to receive your information in a structured, commonly usable format.
• Right to Withdraw Consent: For any information processed on the basis of your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact our support team. We will process your request in a timely manner and at no charge.

ck365 strictly does not provide gaming services to anyone under the age of 21. Our platform is for adults only (aged 21+). Age verification is carried out at registration, and if any account is suspected of belonging to a minor, that account will be suspended immediately.

We do not knowingly collect any personal information from anyone under the age of 21. If you become aware that a minor is using our platform, please notify our support team.

Our platform uses certain third-party services (such as payment gateways). These services have their own privacy policies, and ck365 is not responsible for the data collection or usage practices of those third parties. We recommend that you also read the privacy policy of the relevant service.

ck365 reserves the right to update this privacy policy from time to time. If any significant changes are made:

• The "last updated" date on this page will be changed
• You will be notified by email of significant changes
• Continued use of the platform after changes will be considered as your acceptance of the new policy

We therefore recommend that you review this page regularly and stay up to date with the latest policy.

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us through the following: